Privacy Policy bika888 — Your Data Protected, Your Trust Respected

Bika888 collects your personal information in several circumstances — during account registration, during financial transactions, during platform use, and through your interactions with our support team. The types of data collected are as follows:

Personal identity information:

• Full name, date of birth, and national identification number (MyKad / Passport)
• Email address and phone number used during registration
• Current residential address as registered
• KYC supporting documents such as a copy of MyKad or passport, proof of address, and an identity verification selfie

Financial information:

• Bank account number and bank name registered for withdrawal
• E-wallet information used (such as Touch 'n Go or GrabPay account numbers)
• Deposit, withdrawal, and transaction history within the bika888 platform

Platform usage information:

• IP address, device type, and browser information at the time of access
• Game history, betting activity, and account actions on bika888
• Account login and logout timestamps
• Interaction data with platform features, including claimed promotions

Data collected by bika888 is used solely for purposes related to delivering quality services, legal compliance, and improving the user experience. The following are the specific purposes for which data is used:

• Account management: To create, verify, and manage your bika888 account, including the required KYC process.
• Transaction processing: To securely and accurately process deposits, withdrawals, and all financial activity within your bika888 account.
• Fraud prevention: To identify and prevent fraudulent activity, money laundering, and platform abuse that could compromise the security of all members.
• Customer support: To provide accurate and effective assistance when you contact the bika888 support team.
• Service communications: To send important account-related notifications such as transaction confirmations, security alerts, and service terms updates.
• Marketing (with consent): To send you relevant bika888 promotional information and offers, if you have consented to receive them. You may withdraw this consent at any time.
• Platform improvements: To analyze aggregated usage patterns for the purpose of improving the performance, security, and user experience of the bika888 platform.

Bika888 does not sell, rent, or disclose your personal data to third parties for commercial or marketing purposes without your explicit consent. However, in the course of its operations, bika888 may share necessary data with the following parties under limited circumstances:

All third-party service providers working with bika888 are bound by strict confidentiality agreements and may only use shared data for the specified purposes. bika888 ensures all partners meet data protection standards equivalent to our own policy.

The security of your personal and financial data is the absolute top priority at bika888. We continuously invest in the latest security infrastructure to ensure your information is always protected from any threats.

Encryption and technical protection:

• All communications between your device and bika888's servers use the HTTPS protocol with TLS 1.3 encryption — the highest security standard available today.
• Data stored in the bika888 database is protected with AES-256 encryption, ensuring it remains unreadable even in the event of unauthorized access.
• Two-factor authentication (2FA) is available and encouraged for all bika888 members for added account protection.
• Bika888 server infrastructure is monitored 24/7 by an experienced cybersecurity team with an active intrusion detection system (IDS).

Internal access controls:

• Access to bika888 member data is restricted to staff who genuinely need it to perform their duties, based on the principle of least privilege.
• All access to sensitive data is logged and regularly audited by the bika888 security team.
• Bika888 staff undergo regular data security training and are bound by strict confidentiality agreements.

Bika888 uses cookies and similar tracking technologies to enhance platform functionality and user experience. The following types of cookies are used:

• Essential cookies (required): Required for core bika888 platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting core platform functionality.
• Preference cookies: Store your preferences such as display language and game settings to deliver a more personalised experience.
• Analytics cookies: Collect anonymised usage data to help bika888 understand how players interact with the platform and identify areas for improvement.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect certain functions of the bika888 platform. bika888 does not use third-party cookies for advertising purposes.

As a bika888 member, you have the following rights regarding your personal data, which you may exercise at any time:

Your financial data and KYC (Know Your Customer) documents receive an additional layer of protection beyond standard personal data. This is because such information is the most sensitive and carries the highest risk of misuse in the event of a security breach.

All KYC documents submitted to bika888 — including copies of MyKad, passports, bank statements, and verification selfies — are stored in a separate storage system with layered access controls. Staff who can access these documents are limited to bika888's compliance team, all of whom have undergone thorough background checks.

Your bank account and e-wallet information is stored in encrypted format. bika888 never stores credit or debit card numbers directly — all card payments are processed through certified payment gateways that comply with PCI-DSS standards.

Your financial transaction history at bika888 is retained for the minimum period required under applicable anti-money laundering laws. After this period, records will be securely deleted in accordance with bika888's data retention policy.

Bika888 does not retain your personal data longer than necessary. Retention periods vary according to the type of data and applicable legal requirements:

• Active account data: Retained for as long as your bika888 account remains active and for 5 years after account closure for legal compliance purposes.
• Financial transaction history: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• KYC documents: Retained for the period required by applicable KYC regulations, typically between 5 and 7 years after the business relationship ends.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics cookie data: Deleted or anonymized after 13 months.

Once the defined retention period has expired, your data will be securely deleted using methods that ensure it cannot be recovered.

Bika888 reserves the right to update this Privacy Policy from time to time in line with changes in data protection laws, industry practices, or the way we operate our services. Any changes will be published on this page along with the new update date.

For material changes that significantly affect your rights, bika888 will notify you via an in-account notification or email to your registered address at least 7 days before the changes take effect. Continued use of the bika888 platform after the effective date of such changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how bika888 handles your personal data, our team is ready to assist.

You may contact the bika888 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly within your bika888 account — the fastest way to get an immediate response.
• Support email: [email protected] — for written inquiries requiring documentation.

All privacy-related inquiries will be responded to within 3 business days. Requests requiring in-depth review, such as data access or deletion requests, will be processed within 30 business days as required.

For more information on how to use the bika888 platform safely, please also refer to Terms and Conditions and Responsible Gaming Policy us.